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Right choice for New Car Service

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Merry christmas from Rawson Motors Pty Ltd
Our Officer workshop will be closed from COB on Friday 22nd December 2017 and will open for trading as normal on Tuesday 2nd January 2018. Ensure you book in your car service well in advance!  

 

Were you aware of the fact that it is your right to choose where your vehicle is serviced, maintained and repaired, at competitive prices

Wanting to get the most out of the car sales that occur towards the end of the year or are looking to ge your new car serviced for the holidays? Here is some sound advice from Rawson Motors in Officer.

The purchase of a new car is one of the most meaningful investments a lot of people make, so the logical approach is to make sure to ensure its proper care. Caring for your new car goes beyond detailing the interior and keeping it sparkling with a loving weekly wash, however.

There are a few other things to consider, such as who is the best choice to service your car.

You will want to ensure it is regularly serviced by a qualified professional, to the manufacturers requirements, using high quality parts from a reputable supplier and fluids which meet the manufacturers specifications. This is not just to look after your new car, but because if these four requirements are met you will also preserve the manufacturers warranty.

Were you aware of the fact that it is your right to choose the best workshop to service your new car without voiding either the manufacturers warranty or your rights under the Consumer Guarantee

New car dealers are not able to force you to bring a new vehicle back to the dealer where you originally purchased it for service or repairs. Provided the work is undertaken to the manfufacturers specifications by a suitably trained person and uses tolerable quality parts and fluids, the warranty stands. You have the right to choose who services your car.

With Repco Authorised Service you can tick all the boxes. Every Rawson Motors mechanic is fully qualified and Auto-Tech trained, giving them access to Australia's leading provider of automotive technical information and training. This means Rawson Motors mechanics are kept fully up to date with the latest in automotive service techniques and are able to service your new car without voiding the warranty.

Repco branded parts & products are manufactured to stringent Repco quality standards, and are covered by the Repco exclusive Repco Nationwide Warranty, giving you added protection. Rawson Motors will also only ever use fluids and lubricants that meet the specifications of the original maker of the car.

If you already own a new car or are thinking of purchasing one, make sure you clearly understand where your statutory rights begin and end

Make sure you are aware of the differences between express, statutory and manufacturer warranties to help you make the right choice when it comes to servicing your new car. You are automatically covered by a statutory warranty, also known as a Consumer Guarantee, under Australian Consumer Law (ACL) and this statutory protection can never be overruled by manufacturer or express warranties (which are offered by the car maker and car dealer respectively).

A lack of disclosure requirements on car dealers at the point of sale regarding these contracts can easily lead the consumer into making a choice to be bound by a long term contract without access to all of the details needed to make a properly informed decision. 

So be aware of new car dealers who try to sell you extra “express” or “extended” warranties, often for free, when buying a new car. As a general rule these ‘additional’ warranties may include quite precise restrictions or provisions, usually in unclear or confusing language. Many times these warranties provide hardly any additional benefits not already provided by the consumer’s basic statutory rights and can tie the unwary buyer into a long term agreement with a specific new car dealership.

Such warranties are very unlikely to bring attention to the potential negative aspects involved with taking a new car back to the dealer for service or repair. This includes how long the drive will be to get your car serviced or greater waiting times due to fewer available service locations or mechanics.

 

Check out our frequently asked questions below for more information on New Car Service and warranties. If you need to know more, the AAAA website and ACCC website have some great information too.


 

Trading Hours: Open Monday to Friday 8:00AM to 5:30PM 

Specialist Car Services